Shipping policy

We aim to ship you order within 1-2 business days after your order has been placed. Please find shipping time frames below:

Domestic (AU)

We offer two domestic shipping services:

1. Standard Domestic

• QLD: 1-2 business days
• NSW: 3-5 business days
• ACT: 3-5 business days
• VIC: 7-13 business days
• SA: 5-7 business days
• WA: 6-8 business days
• NT: 8-13 business days
• TAS: 6-9 business days

2. Express Domestic

• QLD: 1 business day
• NSW: 2-3 business days
• ACT: 2-3 business days
• VIC: 3-6 business days
• SA: 2-3 business days
• WA: 2-3 business days
• NT: 3-5 business days
• TAS: 2-3 business days

   

International (Some countries currently not available - see checkout)¹

NZ:

1. Standard International (7-10 business days).

2. Express International (5-9 business days). 

 

Unfortunately we cannot cover any duties or taxes on shipments at this time. 

Missing/Lost Packages

If your package is lost in transit, please write us at info@thedeskmat.com and we'll get in touch with the shipping carrier or have your order replaced.

If your package was delivered but is missing, please contact the shipping carrier directly. Unfortunately, we can't cover the cost of replacing missing or stolen packages.